Privacy Policy

Welcome to the Maison Battat Inc. privacy notice.

We are all about sharing toys, and very against sharing personal information.

If your questions aren’t answered here, don’t hesitate to contact us at customer service.

Use of this site is conditional upon acceptance of these terms. You should check back on this policy frequently, since it is subject to change and your continued use of the site is conditional upon your acceptance of any modifications hereto.

Maison Battat Inc. respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.



This privacy notice aims to give you information on how Maison Battat Inc. collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletters, take part in a competition or provide a review.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.


Our full details are:

Full name of legal entity: Maison Battat Inc.

Email contact: use customer service form.

You have the right to make a complaint at any time to a data protection regulator, we would, however, appreciate the chance to deal with your concerns before you approach the relevant regulator, so please contact us in the first instance.


This privacy policy was last updated in May 2019. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
Contact Data includes delivery address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.


We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity or contact by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
subscribe to our service or publications;
request marketing to be sent to you;
interact with us on social media;
enter a competition, promotion or survey; or
give us some feedback.


Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.


Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below.
Technical Data from analytics providers such as Google based outside the EU, from advertising networks or from search information providers.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

You have the right to withdraw consent to marketing at any time by contacting us at customer service. or unsubscribing from our email list by following the link at the bottom of all marketing emails you receive.


We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity: To enable you to partake in a prize draw, competition, newsletter or complete a survey

Type of Data: (a) Identity / (b) Contact / (c) Profile / (d) Usage / (e) Marketing and Communications

Lawful basis for processing including basis of legitimate interest:

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of Data: (a) Identity / (b) Contact / (c) Profile / (d) Usage / (e) Marketing and Communications / (f) Technical

Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

Purpose/Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Type of Data: (a) Technical / (b) Usage

Lawful basis for processing including basis of legitimate interest:

(a) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

(b) Performance of a contract with you

Purpose/Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of Data: (a) Identity / (b) Contact / (c) Technical / (d) Usage / (e) Marketing and Communications

Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)

Purpose/Activity: To provide customer support via our web forms (Contact Us and Chat) and telephone helpdesk

Type of Data: (a) Identity / (b) Contact / (c) Technical / (d) Usage / (e) Profile / (f) Transaction

Lawful basis for processing including basis of legitimate interest:

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to ensure that customer queries, issues and complaints can be dealt with quickly and effectively, to identify problems within our systems or website and to seek to resolve these for the benefit of other customers)


Given how we operate our business, it may be necessary to use the information we have about you in our marketing. Any use of your information for marketing will be both in our legitimate interests and yours. You have a right to object at any time to this use of your information by contacting customer service.

Where you have given us your consent, we may use your information to contact you about products that you have purchased, to tell you about goods and services which we consider may interest, our offers available from time to time, or to send you to copy of our annual catalog. Our marketing communications may be provided to you by email, post or such other means as we choose.

In addition to the right to object mentioned above, you will also be provided with the opportunity to opt out of receiving these marketing communications both at the time that you provide your contact information to us and at any time afterwards by clicking on the relevant link provided in an email or SMS or by contacting us at any time by contacting customer service.

If you tell us that you do not want to receive any further marketing information from us, we will not contact you further for the purpose of marketing. However, we will not necessarily remove your information from our database (s) if it is necessary to retain the information for other non-marketing purposes such as where we need your information for compliance with our legal obligations. Please note that after you opt out of receiving marketing communications from us, it may take a few days to update our records during which time you may continue to receive marketing communications.


In compliance with the Children’s Online Privacy Protection Act (COPPA), we will not knowingly provide our service to persons under the age of 18.

Personally identifiable information collected about children is not intended to identify anyone personally. If you want to have a quote removed, flag the quote and let us know at by filling out the customer service form. Maison Battat Inc. reserves the sole right to refuse to post or to remove any quote that we deem unacceptable, undesirable or inappropriate in any way.. This website itself does not seek to collect information from children.

We may amend this Privacy Policy at any time. If we amend this Privacy Policy to permit material changes in the way we collect, use and/or share your personal information, we will notify you of such amendment by sending you an email at the last email address that you provided us, and/or by prominently posting notice of such amendment on the website.

In any event, an amendment to this Privacy Policy may permit material changes in the way we use and share personal information that you provided us prior to our notification to you of such amendment. If you do not wish to allow such material changes, you must so notify us (in the manner we specify) prior to the effective date of the amendment. If you provide us this notice, we may choose to deactivate your account. Please be advised, however, that, regardless of whether you provide such notice to us, any such amendment to this Privacy Policy will apply to any personal information that you provide us on or after the effective date of such amendment.

Cookie Policy

Our website uses cookies and equivalent technologies such as tags and pixels to collect information and to distinguish you from other users of our website. This helps us to provide you with the best possible experience when you browse our website and also allows us to improve our site. To provide you with the most enhanced browsing or shopping experience and make full use of our website, cookies will need to be accepted on your computer, tablet or mobile device. By continuing to browse our website, you are agreeing to our use of cookies as described in this Policy. Some of these cookies are required in order for you to be able to use the website. Others are optional and you can revoke your consent to these in the manner described below.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other mobile or handheld device. Cookies contain information that is transferred to your computer’s hard drive. They are used to recall when your computer or other device accessed the website. The cookies are essential to the operation of our website and enable you to shop online with us.

We use two types of cookies and equivalent technologies: persistent cookies and session cookies. A persistent cookie helps us identify you as a previous web visitor, so it is easier to interact with you and help you shopping. Session cookies only last for as long as the session (usually the current visit to our website).


Some cookies and equivalent technologies gather information about browsing and purchasing practices of persons who access this website via the same computer, mobile or handheld device. They gather information such as products purchased, pages viewed and the customer journey as it navigates the website. Our cookies and equivalent technologies do not store or record confidential information such as your name, address or payment information. They simply hold the ‘key’ that once you visit our site, is associated with this information. We do use encrypted information gathered from cookies and equivalent technologies to improve the experience of our customers on our website. For example cookies and equivalent technologies help us to monitor the customer journey to identify and resolve errors. Our customer service team and partners also use cookies and equivalent technologies to assist with troubleshooting and to provide you with support as you seek to use our website and make online purchases.

Some cookies we use are known as first party cookies and have been created and deployed to assist us in providing you services. We also use third party cookies which have been developed and are operated by other companies.


We use the following types of cookies and equivalent technologies on our website:

Strictly necessary cookies and equivalent technologies: These do not require your consent and are required for the operation of our website. They include, for example, cookies that enable you to at items to your Wishlist for later viewing.
Analytical and Performance cookies and equivalent technologies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These also allow us to track the customer journey and identify and resolve any issues. Some of these are provided and operated by third party service providers whose details are set out below.
Functionality cookies and equivalent technologies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Some of these are provided and operated by third party service providers whose details are set out below.
Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose who process this on our behalf. Some of these are provided and operated by third party service providers whose details are set out below.


Please see below a list of third-party cookies equivalent technologies and on our website. We may change these from time to time and will do our best to keep this list updated periodically:


Our sites use Google Analytics, a web analysis tool provided by Google Inc. (‘Google’). Google Analytics collects first-party cookies, data related to the device/browser, a portion of IP address and on-site activities to measure and report statistics about user interactions on our websites. Identifiers such as cookies are used to measure user interactions with our website, while IP addresses are used to provide and protect the security of the service, and to give us a sense of where in the world their users come from. This information (including a portion of your IP address) is sent to Google’s servers in the USA where it’s used to prepare analysis and reports for us on the use and effectiveness of our websites. Google may also transfer this information to third parties where required or permitted by law, or where such third parties process the information on Google’s behalf. We follow best practices to ensure Personally Identifiable Information is not sent to Google Analytics. Visit Google Support to learn more about Google Analytics, including browser tools to prevent this tracking.


The Facebook pixel is an analytics tool that consists of a code that we put on our website. The pixel enables us to track site visitors so we can target these site visitors with relevant Facebook ads in the future. It also helps us identify repeat visitors to our site when they return and understand if a Facebook user who saw an ad on Facebook then visited or made a purchase on our site. You can manage this pixel in your browser settings.
We advertise on Facebook. Facebook uses cookies to identify what advertisements you interact with. Facebook uses its own tracking cookies for this and more information about this can be found on its website.



Cookies and equivalent technologies are used to remember your settings next time you visit our site, which will save you time when signing in and prevent you having to provide the same information over again;
Cookies and equivalent technologies allow us to understand and analyze data to improve the quality of our website, for example, when we see that a particular toy has an increasing number of views we can make it more prominent on our website;
We use cookies and equivalent technologies to provide improved customer service support. If you ‘Contact Us’, we will be able to trace your journey on our website to see where you have experienced difficulties. We will then try to resolve these for you and will update the website to prevent similar problems for other customers;
Cookies and equivalent technologies enable features such as YouTube and rich content and customer reviews to work better;
Cookies may allow us to know your location so that we can automatically suggest your nearest store.


If you’re not satisfied with the way that we use cookies then you could choose to:

Disable cookies on your computer or device
Delete our cookies after you’ve visited our website
Use your browser’s anonymous setting. This is called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer, ‘Private Browsing’ in Firefox and Safari.

Please see links below on how to manage your cookies:

Internet Explorer

For further information about how you can manage cookies, please visit